Terms of Service
Overview
These Terms of Service govern the use of the Hoperfy platform for booking hotels and purchasing event tickets. By completing a booking or ticket purchase on our website or through one of our partner pages, you agree to these Terms.
Hoperfy acts as an intermediary platform connecting users to accommodations, event organizers, and other service providers. When you book a hotel or buy a ticket, you enter into a direct contractual relationship with the accommodation or event organizer. Hoperfy facilitates the reservation, ticketing, and payment on their behalf.
Bookings and Ticket Purchases
When you submit a booking or ticket purchase request, you are making an offer to buy the selected service. The booking becomes valid only when Hoperfy issues a confirmation by email or on-screen.
Please ensure all details provided during checkout are correct. Incorrect information may result in cancellation, invalid tickets, or additional charges.
Payment Terms
- Hoperfy collects the full payment at the time of booking or ticket purchase.
- Your booking is confirmed only once payment has been successfully processed.
- Hoperfy collects payments on behalf of the accommodation provider or event organizer.
- All prices are displayed inclusive of applicable taxes and fees unless stated otherwise, except city taxes collected directly by the accommodation upon check-in.
Confirmation and Ticket Delivery
After successful payment, hotel bookings will be confirmed instantly and a confirmation email will be sent. Event tickets will be emailed automatically including a unique QR code required for entry.
If you do not receive your confirmation or ticket within one hour, please contact support@hoperfy.com.
Cancellations, Changes, and Refunds
Hotel Bookings:
- Cancellation policies vary by property and are displayed during booking.
- Some rates may be refundable, partially refundable, or non-refundable.
- Refunds are processed through the same payment method used during booking.
- No-shows may result in full or partial charges as determined by the property's policy.
Event Tickets:
- Ticket refund and cancellation policies are set by each event organizer and displayed before purchase.
- If an event is canceled or postponed, Hoperfy will assist in communicating updates and refund procedures, but final responsibility lies with the event organizer.
Refund Amount:
Where a full refund is applicable, the refunded amount will reflect the total amount paid, excluding any bank-imposed fees and currency exchange fees, which are non-refundable.
Transferability and Resale of Tickets
Tickets are intended for personal use. Reselling or transferring tickets for commercial purposes without the organizer's prior consent may render them invalid.
Changes by the Accommodation or Organizer
In rare cases, the accommodation or event organizer may change or cancel a booking. Hoperfy will assist in securing an alternative or processing refunds, but ultimate responsibility rests with the accommodation or organizer.
Limitation of Liability
To the maximum extent permitted by law, Hoperfy is not liable for any loss, damage, injury, delay, or inconvenience arising from the actions of accommodations, event organizers, or third-party suppliers.
Hoperfy's total liability shall not exceed the total amount paid for the booking or ticket purchase concerned.
Privacy and Data Protection
Your personal information is processed according to the Hoperfy Privacy Policy at hoperfy.com/legal/privacy-policy.
Governing Law and Jurisdiction
These Terms are governed by the laws of the European Union and the Republic of Lithuania. Disputes shall be submitted to the competent courts of Vilnius, Lithuania.
Contact Information
Phone: +370 656 22116
Email: support@hoperfy.com
Website: www.hoperfy.com